Frequently
Asked
Questions

Where can I purchase CLMBR from?

The CLMBR can be purchased through clmbr.com for delivery within the continental U.S. or through any of our participating retailers (Best Buy, Amazon and at Treadmill Factory in Canada).

What do I need to do to prepare for delivery?

Ensure that you have the proper space in your home/apartment for the delivery and installation of your CLMBR: ceiling height of 90 inches, minimum of 34 x 33 inches for the base, and 48 inches of clearance.

What is the return/refund policy?

If you are not satisfied with your purchase of a new CLMBR, you can request a return within 30 days after your installation. Unless your purchase is eligible for our In-Home Trial.

What maintenance does the CLMBR require?

Although the CLMBR does not require intensive maintenance, daily maintenance our team recommends is using a soft cloth and generic cleaning solution on the machine and screen to clean any sweat or dirt.

I am having service issues on my CLMBR. How can I get assistance?

For service-related or maintenance issues with your CLMBR, please contact our Customer Service Team by emailing [email protected] or call 909-330-3897.